Why lease with Arval ?
Reasons for leasing with Arval
We take car leasing personally
At Arval we make sure our interactions never lose that personal touch. Our unique structure allows us to leverage all the advantages of being a large operator while giving our clients the benefit of dealing with a small entrepreneurial office. The Account Manager is your single point of contact in all day-to-day aspects of managing your fleet. Whatever the issue – perhaps negotiating the best deals for you or managing the servicing and repairs of your vehicles – you can rely on a professional dedicated to your company, who will forge a close working relationship with you and your drivers. Arval Account Managers find the right solution for each question in line with the Master Agreement, the Service Level Agreement and your Company Car Policy.
Service Level Agreement: our mission is your satisfaction
Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.
With our Service Level Agreement, we draw up guarantees and service standards with you beforehand. Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.
We set clear processes and service standards so that you know what to expect
We make regular surveys, measure our performance and your level of satisfaction
Every expression of dissatisfaction is a complaint, regardless of the cause
Our commitment means you get what you signed up for