Partners and suppliers
Providing guidelines to partners and suppliers
Our technical department -- reachable via phone or e-mail -- will be more than happy to respond to your inquiries if your vehicle suffers bodywork damage, if the glass has to be repaired or replaced, if the tires need replacing, or if the vehicle was delivered to you in poor condition (i.e. it has a damaged interior or exterior, a non-working odometer, etc.)
It is essential that you get in touch with our technical department -- via phone or e-mail -- if your Arval vehicle has suffered body or accidental damage. Repairs should only be conducted by our trade partners, subject to the necessary approval.
Should you require delivery of an Arval lease vehicle, do please inform our purchase department in advance: Their prior approval is necessary for the delivery to happen promptly and smoothly.
At Arval there are 3 possible ways to return a car: the Standard-Return, the Premium-Return and the self-return. Moreover, with the online pick-up-request the drivers are able to organize quickly and uncomplicated the pickup of their car. For more information please click here.
Arval strives to offer its clients and drivers the best possible quality of service. As a result, we have agreements in place with a large number of suppliers who meet the same quality standards. We are always eager to hear what your company has to offer. If you wish to become one of our partners, and need more information on the subject, you're welcome to contact us by phone: +43 (0)1 706 98200