In case of accidents & damages please follow the following guidelines:
Approval of repairs: Please get approval BEFORE repairing at +43 1 706 98 20 30 or email@example.com. You need an accident report filled out by the driver or a police report. Please send it together with pictures of the damage as soon as possible to firstname.lastname@example.org (max. 5MB).
Requiring expertise: In general we need for every damage an expertise. Please require authorizastion for an expertise directly at the insurance. If the insurance company is unknown, please contact Arval.
Invoicing agreed hourly rates: Please take care, that you only invoice hourly rates. Flate rates have to be authorised by the insurance. Furthermore the invoice can never be higher than the costs according to the expertise. If the costs are higher please require an additional expertise. This helps to avoid unnecessary delay of payment.
Sending documents & invoice: In order to process your invoice as fast as possible please send us for every damage
Invoice with Arval approval number
If not send yet: damage report or police report, pictures
Please provide reliefe vehicles only after contacting Arval.