Standard return with protocol

Standard return with protocol

You can easily request a pick-up through this Webform
After having recieved the fully filled out form, we will organise the pick-up of your vehicle.
Please take into account around 7 working days of lead time.

Your benefits

  • Arrange a fixed return date (no fixe time slot)
  • Vehicle will be picked up with 2 days (Vienna) or within 14 days (rest of Austria).
  • Your leasing car will be returned safely on a lorry to our central return station in Vienna
  • Inspection of the vehicle and creation of a return certificate at the return station


  • Please allow 14 working days leadtime
  • You will receive a list of missing parts and damages where we did not receive a damage report yet. You can hand in damage reports within 5 working days at After those five working days missing parts and damages without report will be invoiced base on our tarif list.
  • The contract ends after the leasing vehicle is returned to our central return station and after final settelment (milage surplus, fuel consumption).


Please ensure that the following parts and documents are returned with your vehicle:Bitte stellen Sie sicher, dass bei Rückgabe des Leasingfahrzeuges Folgendes ebenfalls retourniert wird:

  • Fuel card 
  • Second key
  • Second tire set 
  • Spare tire
  • Boot cover 
  • Registration papers and license plate (if Arval takes care of the deregistration) 
  • Service booklet (stamped)
  • § 57a 
  • Manual
  • Signed damage reports for damages that have not been repaired yet but are covered by insurance. 


Tarif for inspection

  • Inspection without driver EUR 99,-- excl. VAT.
  • Inspection together with driver EUR 114,-- excl. VAT.


Tarif for transport with lorry from Denzel to central return station in Vienna





€ 117



€ 167



€ 358


All rates are including VAT

Tarif missing parts

Please send a signed damage report for unrepaired damages which are covered by your insurance to 
If you have any questions please contact Arval at +43 (0)1 706 98 20 0 and

Missing part

Compensation (incl. VAT.)

Signed damage claim for unrepaired damages for leasing vehicles with comprehensive insurance

Full damage expenses

Boot cover for station wagons

Current price of manufacturer

Spare key, code for immobiliser

€ 200,-/piece

Seats for mini vans

Current price of manufacturer

Code card for stereo respectively removable control panel

Current price of manufacturer

For navigation systems: originale CD/DVD

Current price of manufacturer

Service booklet (stamped)

€ 175,-

Certificate §57a  (aka „Pickerl“)

€ 120,-

User manual

€ 90,-

Registration and license plate, when deregistration is done by Arval

€ 130,-

Spare tyre set

50% of current price for new tyres

Closing of tyre depot by Arval

€ 125,-

Interior cleaning

€ 70 (extreme staining based on actual costs)

Spare tyre / Tire-fit-set

€ 120